Last Updated: October 2025
At British IPTV, we want our customers to be fully satisfied with their purchase. If you experience issues with your service, we’re here to help.
1. 7-Day Refund Guarantee
You are eligible for a refund within 7 days of your purchase if you experience consistent technical issues that our support team cannot resolve.
Refunds are also accepted in cases of:
- Duplicate payment.
- Service not activated or delivered.
- Major streaming issues verified by our team.
2. Refund Conditions
To qualify for a refund:
- You must contact us within 7 days of your order date.
- You must provide your order number, proof of payment, and a clear explanation of the issue.
- Our support team must first attempt to resolve the issue.
Once verified, refunds are processed to the original payment method within 3–5 business days.
3. No Refunds After 7 Days or for Misuse
Refunds are not available if:
- The request is made after 7 days of purchase.
- You have used or shared your IPTV account in violation of our Terms of Service.
- The issue is caused by your internet connection, device incompatibility, or external factors beyond our control.
4. How to Request a Refund
To request a refund, please contact us via:
📧 support@britishiptv.club
Our team will review your request and respond promptly.